Simba has emerged a winner in this new era by consistently keeping pace with disruptive innovations such as AI-Powered personalized product and service offerings, process automation using robotics and data analytics that can provide a 360-degrees customer view.

We are already seeing immense breakthroughs and benefits from these technologies and bullish on continuing to witness efficiencies as the company moves forward.

To revolutionize their call center, they required a proven system that would assist them centralise all the bank’s communication channels.

This included:
=> Customized IVRs with Priority call routing, Missed call alerts and Estimated waiting time notifications
=> Implementation of the Ameyo Ticketing system together with custom database integration to provide CTI pop ups with client details when they call in.
=> Integration with social media platforms
=> Integration with existing enterprise wide telephony system
=> Integrating the existing website with the Ameyo Web Chat module.
=> Integration with Email and SMS gateways

ICEA LION was in need to modernize their contact center technology complete with;
Customized IVRs with Priority call routing queues and skilled agent routing, Voicemail and Office hours’ management.
Integration with existing enterprise wide telephony system,Integration with their pre-existing CRM with CTI pop up whenever clients call in.
Supply and configuration of Preview, Progressive and Predictive dialers.Contact center management training

Chase Bank, one of the fastest growing banks in Kenya, opts for Simba to Supply, Implement and support the Ameyo Contact Center System to run their call centre operations.
This included some functionalities such as:
=> Customised IVRs with Priority call routing queues and skilled agent routing and Office hours’ management.
=> Integration with existing enterprise wide telephony system
=> Integration with their pre-existing systems for CTI pop up.
=> Supply and configuration of Preview, Progressive and Predictive dialers.
=> Contact center management training
=> Implementation of the Archival and DR modules of the Ameyo System for business continuity

ABC Uganda has successfully gone live on finacle 10.x universal banking solution. The project was executed end to end by Simba team and it has been completed on record time.
The bank will now be able to leverage on finacle UBS robustness to offer more services to its customers and greatly improve the customer experience