ICEA Insurance (ICEA LION) Group, one of the biggest insurance groups in the region signs Workflow Development System with Simba to achive efficiency and transparency in the Claims and policy department.

Tigo (Tanzania), part of Milicom International Cellular  (MIC)  one of the leading international mobile service provider in several parts of the world selects Simba Customer Experience solution for their shops and outlets in Tanzania.  With mobiles now being an essential social and business tool,  its not about the tariff only anymore.   – it is the provider who gives the best service to the customer in the least possible time –  the only winner.  The customer needs to be heard and acted upon quickly for his growing requirements.  A customer history and buying pattern also plays an important role and determining new products and up sell.  The Simba solution will allow TIGO to gauge and predict the customer demands and eventually increase ARPU.  Simba is delighted to be part of this journey.

Bank of uganda  (central bank of Uganda) opts for Simba Advance Customer Experience solution for their main lobby/branches.  The solution will allow their key customers to be served efficiently and in timely manner.  After vigorous tests and several site visits,  the Simba solution was found to be most robust and with extensive  reporting capabilities.  The pilot site and the head office will be LIVE before 16th July 2015.

PAX Insurance signs with Simba/Agile for core insurance and Human Resource Management system for their operations in Uganda.  After a six month evaluation process,  PAX, one of the leading providers of insurance services in Uganda, opted for total solution from Agile / Simba.  The solution covers General Insurance and HRMS.  The project will be completed and handed over in 3weeks.

A large tier one bank in Kenya,  signs up with Simba TAB field marketing solution to acquire more remote customers in the quickest possible time. The bank has recruited  400 field agents.

Whilst acquiring  a customer may not be a difficult task,  the challenge at the bank was to process the application at the back end after thorough due diligence and adherence to CBK bank regulations.  This process often created a delay in opening an account/processing loan etc and the customer was never in the clear picture.  With the solution in place,  the bank is able to track the application on real time work flow and keep the customer informed at any time.  The transmission of photograph and key documents is also done in an encrypted mode to keep all the details confidential.  The system will also allow the the bank to achieve all documents in a structured manner for future use and compliance.

In fullness of time,  the bank intends to port many of their processes on this platform and achieve efficiency.

CRBC –China Roads Board Corporation, part of the consortium building Kenya’s largest infrastructure project – The Standard Gauge Railway will automate their HR/PR, time attendance system with Simba R 3 system, which stands for Recruit, Retain, Reward.  The consortium currently has 20 thousand employees on the project and this figure is likely to go up as the prestigious project progresses.  The system will measure productivity, calculate benefits and statutory obligations to keep the project costs in check on the labour front.

For more info on any of the solutions, please email us on [email protected]