To revolutionize their call center, they required a proven system that would assist them centralise all the bank’s communication channels.

This included:
=> Customized IVRs with Priority call routing, Missed call alerts and Estimated waiting time notifications
=> Implementation of the Ameyo Ticketing system together with custom database integration to provide CTI pop ups with client details when they call in.
=> Integration with social media platforms
=> Integration with existing enterprise wide telephony system
=> Integrating the existing website with the Ameyo Web Chat module.
=> Integration with Email and SMS gateways

ICEA LION was in need to modernize their contact center technology complete with;
Customized IVRs with Priority call routing queues and skilled agent routing, Voicemail and Office hours’ management.
Integration with existing enterprise wide telephony system,Integration with their pre-existing CRM with CTI pop up whenever clients call in.
Supply and configuration of Preview, Progressive and Predictive dialers.Contact center management training

Chase Bank, one of the fastest growing banks in Kenya, opts for Simba to Supply, Implement and support the Ameyo Contact Center System to run their call centre operations.
This included some functionalities such as:
=> Customised IVRs with Priority call routing queues and skilled agent routing and Office hours’ management.
=> Integration with existing enterprise wide telephony system
=> Integration with their pre-existing systems for CTI pop up.
=> Supply and configuration of Preview, Progressive and Predictive dialers.
=> Contact center management training
=> Implementation of the Archival and DR modules of the Ameyo System for business continuity

ABC Uganda has successfully gone live on finacle 10.x universal banking solution. The project was executed end to end by Simba team and it has been completed on record time.
The bank will now be able to leverage on finacle UBS robustness to offer more services to its customers and greatly improve the customer experience

Simba Bags Workflow and Process Automation at Kenya Railways.

Simba Technology is working on a workflow and Process automation solution.
The process is to streamline the Human Resources and Finance Departments workflow for recruitment and Finance departments Processes.
Simba has partnered with Newgen Software deliver this Award winning solution at Kenya Railways.
The project sees the development of 10 Automated processes complete with Document Management and Key security features included.

Simba Technology has been awarded a Implementation of Document management System at G.A Insurance .
Newgen Software is a leading provider of Business Process Management (BPM), Enterprise Content Management (ECM), CCM, DMS, Workflow and Process Automation. https://www.newgensoft.com/
G.A Insurance is looking to have a Document management solution complete with workflow and process Automation.

Simba Technology was able to provide this solution using the Highly skilled implementation team .