To revolutionize their call center, they required a proven system that would assist them centralise all the bank’s communication channels.

This included:
=> Customized IVRs with Priority call routing, Missed call alerts and Estimated waiting time notifications
=> Implementation of the Ameyo Ticketing system together with custom database integration to provide CTI pop ups with client details when they call in.
=> Integration with social media platforms
=> Integration with existing enterprise wide telephony system
=> Integrating the existing website with the Ameyo Web Chat module.
=> Integration with Email and SMS gateways