Chase Bank, one of the fastest growing banks in Kenya, opts for Simba Call Centre Technology to run their call centre operations.

DC Simbatech builds another 120 seater state of art call centre in Westlands, Nairobi, as part of their expansion and meet demand. Operations will commence

Stanchart Group signs Enterprise Q management systems with Simba to enable their customers to have superior customer interaction in the shortest possible time. With a strong reporting tool, the bank will be able to attend to their customers and assess the number of staff which need to be deployed at various branches and improve productivity. The software has been developed, implemented and supported by Simba. Similar solutions have been implemented at Airtel Kenya and Zain Sudan.

ICEA Insurance (ICEA LION) Group, one of the biggest insurance groups in the region signs Workflow Development System with Simba to achive efficiency and transparency in the Claims and policy department.

Tigo (Tanzania), part of Milicom International Cellular  (MIC)  one of the leading international mobile service provider in several parts of the world selects Simba Customer Experience solution for their shops and outlets in Tanzania.  With mobiles now being an essential social and business tool,  its not about the tariff only anymore.   – it is the provider who gives the best service to the customer in the least possible time –  the only winner.  The customer needs to be heard and acted upon quickly for his growing requirements.  A customer history and buying pattern also plays an important role and determining new products and up sell.  The Simba solution will allow TIGO to gauge and predict the customer demands and eventually increase ARPU.  Simba is delighted to be part of this journey.

Bank of uganda  (central bank of Uganda) opts for Simba Advance Customer Experience solution for their main lobby/branches.  The solution will allow their key customers to be served efficiently and in timely manner.  After vigorous tests and several site visits,  the Simba solution was found to be most robust and with extensive  reporting capabilities.  The pilot site and the head office will be LIVE before 16th July 2015.